Privacy Policy

Effective June 19, 2020

U.S. Privacy Notice

This Privacy Notice explains how information is collected, used, and disclosed from or about you (“we”, “us”, or “our”) when you visit www.theonecallfoundation.org (collectively, the “Site”).

Information We Collect

Donation or Purchase Information. When you donate, register, or purchase items from the Site, we collect personal information you provide, such as your name, address, telephone number, email address, shipping address, transaction history, and payment information. If you dedicate your donation through a memorial or honor donation and request a memorial or honor donation notice be sent, or send a gift to someone, we will collect the recipient’s information, including the recipient’s name, address, telephone number, and email address. We may also collect additional information about you from other sources and combine it with information you voluntarily provide to us.

Email Address. We collect and store your email address if you contact us directly via email or if you provide your email address to us through the Site. If you opt out of future messaging, we will store your name and email address for the purpose of maintaining a “do not contact” list.

Survey Information. We may occasionally conduct voluntary surveys on the Site. If you choose to take one of our voluntary surveys, we may collect information related to you and your responses.

Technical Information. This Site collects information such as the visitor’s domain name, Site traffic patterns, server usage statistics, and device and operating system information. We may use cookies or similar technology to collect such information for advertising and other purposes.

How We Use and Share Information

We may use the information you provide for any lawful purpose, including the following:

• To communicate with you, including to share information about services or products you have requested, to request donations, or to inform you of promotional offers that may be of interest;

• To process your donations and orders, including to notify you of your order status, provide a receipt, and ship your products;

• To improve and personalize the Site, including to improve and personalize the performance, content, and layout of our web pages;

• To comply with the law and to maintain the security of our Sites; and/or

• As otherwise disclosed at the time of collection or use.

We do not rent, share or sell your personal information to outside marketers. We may share personal information with service providers, such as marketing firms, print, shipping and/or fulfillment vendors, technology providers, and credit card processors, which may use or disclose the information solely to perform services on our behalf or to comply with the law. We may share your information when required by law, including pursuant to a subpoena, court order, governmental inquiry, or other legal process or as necessary to protect our rights, users, donors and services. We may share information that has been de-identified or aggregated, or any other technical information, without limitation.

We care about the security of your transactions and apply commercially reasonable practices and technologies to safeguard your information. We employ appropriate security protocols to help protect your personally identifiable information from unauthorized access by users inside and outside the organization. Such physical, electronic and administrative security safeguards are implemented based on the sensitivity of the personal information collected. Online shopping transactions and donations are processed using a secure server, and the personal information you provide to us through the use of the Site is transmitted using Secure Socket Layer (SSL) encryption. Additionally, we use encryption, firewalls, security monitoring and access controls to help us protect against unauthorized access. We periodically test our security procedures and personnel to ensure personnel and technical compliance. To the extent we transfer any personal information to third parties, we use commercially reasonable efforts to assure that such third parties to whom we may transfer any such information have knowledge of this Privacy Notice and provide sufficient protection of such personal information. However, no method of transmission over the Internet, or method of electronic storage, is absolutely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.